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Privacy Policy

RESONADE PRIVACY POLICY

Last Modified: 2025-01-16

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES FOR COLLECTING, PROCESSING, STORING, USING, AND DISCLOSING YOUR INFORMATION AND DATA, INCLUDING OUR USE OF COOKIES AND TRACKING TECHNOLOGIES. BY ACCESSING OR USING ANY PORTION OF THE PLATFORM THE INDIVIDUAL ACCESSING OR USING THE PLATFORM ACKNOWLEDGES THAT THEY HAVE READ THIS POLICY, UNDERSTAND IT, AND PROVIDE EXPRESS CONSENT TO THE POLICIES AND PRACTICES STATED HEREIN EFFECTIVE THE DATE YOU FIRST USED THE PLATFORM. IF YOU DO NOT AGREE WITH OUR POLICIES AND PRACTICES, YOUR ONLY CHOICE IS TO NOT USE THE PLATFORM, LEAVE IMMEDIATELY, AND STOP INTERACTING WITH US. PLEASE KEEP A COPY OF THIS POLICY FOR YOUR RECORDS.

INTRODUCTION

Resonade Inc. ("Company", "we", "us", "our", "RESONADE") is a company from California that provides services to our users, including content creators and fans, over the social monetization platform found at www.resonade.io (the "Platform").

This Privacy Policy interacts with, and is subject to, and, where applicable, User is subject to and agrees to our Terms of Service, User License Agreement, and Creator License Agreement. Certain defined terms in this Privacy Policy may be found and defined in those agreements. Please review those agreements together with this Privacy Policy.

By accessing or using the Platform or in any other interactions with RESONADE or RESONADE's Intellectual Property (as defined herein), you state that you clearly and irrevocably understand, accept, and consent to the practices described in this Privacy Policy. For greater clarity, User acknowledges and agrees that any of the following actions shall clearly evidence, constitute, and denote User's express consent and agreement to this Privacy Policy, and any applicable agreement listed above, including when User interacts with any Interactive Function of the Platform (as defined in our Terms of Service), User enters into a written agreement with RESONADE, User submits any personal information to RESONADE or the Platform, User submits a User Submission to the Platform (as defined in our Terms of Service), User publishes User Content to the Platform (as defined in our Terms of Service), User interacts with any other user on the Platform, or User engages in continued use of the Platform.

This Privacy Policy may change from time to time. Your continued use of the Platform and RESONADE's Intellectual Property, including after we make changes, indicates that you accept and consent to those changes. It is your responsibility to check this Privacy Policy periodically for updates.

CONSENT TO MAIL LIST & MARKETING COMMUNICATIONS

Without limiting anything in this Privacy Policy, by using or accessing the Platform or our Intellectual Property, User expressly agrees and provides consent to RESONADE to send, distribute, or otherwise transmit to you any commercial electronic message (CEM) or other communications or notifications, including for commercial and other promotional purposes; and you agree to be added to our mail list until and when you provide us written notice that you wish to unsubscribe in accordance with the notice provision at the end of this Privacy Policy.

AGE RESTRICTIONS

Use of and access to the Platform is not intended for individuals under 18 years of age. No one under age 18 may provide any information to the Platform. We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, do not submit any information to the Platform, use any of the Interactive Functions of the Platform, or submit any User Submissions to the Platform (each defined in our Terms of Service). If you believe we might have any information about individuals under 18, please contact us in accordance with the notice provisions at the end of this Privacy Policy.

GEOGRAPHIC RESTRICTIONS

RESONADE is in California, USA. The Platform is offered for access and use in the USA, Canada (including Quebec), and Europe, including the United Kingdom. The Platform is not intended for use in any jurisdiction where its use is not permitted. Such users must leave the Platform immediately. For users in Quebec, Canada, and Europe, including the United Kingdom, additional data protection rights may apply under local laws and regulations. RESONADE does not have sufficient capabilities to determine where a User is located, including to block a User based on its geographic location, prevent User's access to the Platform or certain features or functionality of the Platform, manage User's interactions with other users of the Platform, or prevent User from completing a transaction on the Platform. If you access the Platform from outside the permitted regions, you do so at your own risk and you are responsible for compliance with local laws and regulations of your jurisdiction. You must immediately stop using the Platform if your access and use of it as it is offered by RESONADE is prohibited under your local laws or regulations and in no way shall RESONADE be responsible or liable for your unauthorized or unlawful use of the Platform.

INFORMATION WE COLLECT ABOUT YOU

We collect and use several types of information from and about you, including: personal information, that we can reasonably use to directly or indirectly identify you, including demographic and psychographic information, and your name, age, gender, location, mailing address, e-mail address, telephone number, IP address, username, billing and account information, or any other identifier we may use to contact you; non-personal information, that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as statistical or aggregated data; technical information, including your login information, browser type and version, device and device settings, time zone setting, browser plug-in types and versions, operating system and platform, advertising identifiers and trackers, and information about your internet connection, hardware, software, and your usage and interactions with the Platform or any of our Intellectual Property, including on third-party sites, apps, or channels; non-personal details about your Platform interactions, including URLs, clickstream to, through and from our Platform (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs); and usage information, including as pertaining to User's submission of User Submissions, posting of User Content, User's interactions with content, features, functionality, products, services, and other users on the Platform, User's back-end information and settings as set by User, and User's transactions, advertisements, solicitations, and engagements for products and services on the Platform and the details thereof.

HOW WE COLLECT INFORMATION ABOUT YOU

We use different methods to collect your information, including through: direct interactions with you when you provide it to us, for example, by submitting or publishing a User Submission or User Content, through Interactive Functions on the Platform, or corresponding with us by phone, email, social media, mail, or otherwise; automated technologies or interactions, for example, information may be collected automatically as you use the Platform, including through cookies; third party software, including the use of third party plugins, applications, or APIs that enhance the Platform which may collect information on you; and third party tracking technologies, such as Google Analytics, which may include usage details, demographic or psychographic information, IP addresses, advertising data, tracking information, identifiers, and information collected through cookies and other tracking technologies.

COOKIES AND TRACKING TECHNOLOGIES

We use various types of cookies and similar tracking technologies when you visit our Platform:

Essential Cookies

We use essential cookies that are required for core Platform functionality, including:

  • Authentication and security features
  • Fraud prevention mechanisms
  • Transaction processing
  • User preference management
  • Session management

These cookies cannot be disabled as they are necessary for Platform operation.

Analytics & Performance Cookies

We use analytics cookies to understand Platform usage, including:

  • Google Analytics integration
  • Page performance measurement
  • User interaction tracking
  • System monitoring
  • Error rate analysis

Functionality Cookies

We implement functionality cookies to:

  • Store user preferences
  • Enable personalization
  • Support social features
  • Maintain language settings

Advertising & Tracking Cookies

We utilize advertising cookies to:

  • Deliver targeted advertisements
  • Measure campaign performance
  • Track ad interactions
  • Enable retargeting

Our cookie retention policies include:

  • Session cookies expire upon browser closure
  • Persistent cookies remain for up to 13 months
  • Essential security cookies may have extended retention
  • Analytics data retention of 90 days
  • Payment-related cookies follow financial regulations

You may control cookies through:

  • Browser cookie settings
  • Website-specific preferences
  • Cookie deletion tools
  • Third-party cookie controls
  • Platform personalization preferences
  • Non-essential cookie opt-out
  • Marketing preferences
  • Privacy settings

We do not currently respond to Do Not Track (DNT) browser signals. Please use browser settings to manage cookies.

INFORMATION YOU PROVIDE TO US

The information we collect directly from you on or through the Platform or through other means may include: information that you provide in a User Submission or User Content, including by interacting with Interactive Functions on the Platform; information provided to us during the registration process, subscribing to our services or products, or mailing list, or as uploaded to your user profile; information and copies of your correspondence and details if you contact us; details of transactions you carry out through our Platform and of the fulfillment of your orders; interactions and engagements with other users on the Platform; contract details if you enter into a contract with us; transaction details with other users of the Platform; and your search queries on the Platform and usage of the Platform.

INFORMATION WE COLLECT THROUGH AUTOMATIC MEANS

As you navigate through and interact with our Platform, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including: details of your visits to our Platform, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Platform; usage information about your use of the Platform; and information about your device and internet connection, including your IP address, operating system, and browser type. We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services. The information we collect through automatic means allows us to improve our Platform and to deliver a better and more personalized service, including by enabling us to estimate our audience size and usage patterns; store information about your preferences; customize our Platform according to your interests; speed up your searches and load times; personalize your user experience or user interface; recognize you when you return to our Platform and allow you to pick up where you left off; deliver advertisements to you, including on third-party websites, applications, or services; and save your payment preferences and information to make future orders easier.

The technologies we use for automatic data collection may include using Cookies, a small file placed on the hard drive of your device or your internet browser; Flash Cookies, that collect and store information about your preferences and navigation to, from, and on our Platform; and Beacons/Pixels, small electronic files that permit us to monitor usage, gather statistics, and enhance the effectiveness of our advertisements.

THIRD PARTIES ON THE PLATFORM

Certain services on the Platform including content, advertisements, functions, features, links, or APIs may be operated or provided by third parties. They may collect and use your data, including personal information, when you use the Platform. The Platform may also include outbound links to third-party sites and pages off the Platform. These third parties have their own privacy policies, and we do not accept any responsibility or liability for these policies.

Third-party services we use on the Platform include: Printful API, for order fulfilment, merchandise design, and delivery; Stripe, for payment processing and distributing funds; Supabase, for data storage; Upstash API, for caching data; and Bunny.net, for facilitating video content.

HOW WE USE YOUR INFORMATION

We use information that we collect on users or that is provided to us in order to: offer our Platform and its content and functionality to our users; to provide users information and fulfil their requests; to add users to our mailing list; to provide users with notices about their account or content; to carry out our obligations and enforce our rights arising from any contracts with a user, including for billing and collection purposes or to comply with legal requirements; to verify the accuracy or appropriateness of any User Submission or User Content; to monitor our Platform and enforce our standards; to notify users about changes to our Platform or any products or services we provide; to allow users to register for the Platform; to allow users to participate in Interactive Functions on our Platform; to allow users to publish User Content to the Platform; to manage our relationship with our users; to deliver relevant advertising to our users; to study and generate industry, market, economic, and financial data; to contact users about goods and services that may be of interest to them; to enable advertisers to directly market to our users; to collect and measure data used to make the Platform and RESONADE and our products and services more effective; to train artificial intelligence and machine learning applications; or in any other way we may describe when a user provides the information or for any other purpose with their consent.

DISCLOSURE OF YOUR INFORMATION

We may disclose your information that we collect or you provide: directly on the Platform when you submit a User Submission or User Content or interact with an Interactive Function; to our subsidiaries, assigns, and affiliates; to third parties to market their products or services to you; to contractors, service providers, and other third parties we use to support our business or deliver our products and services; to comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law; to enforce our Terms of Service, User License Agreement, and Creator License Agreement, including for compliance and billing and collection purposes; or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of RESONADE, our customers, other users, or the public.

STORAGE AND TRANSFER OF YOUR PERSONAL INFORMATION

Where possible and practicable, we use reasonable efforts to process and store your personal information and other data in the USA. We currently use Supabase or comparable providers to host our servers and data, which stores your data in the USA, but may sometimes require your data to be located outside of USA. In those instances, different privacy laws may apply that may or may not be as comprehensive as US law. In these circumstances, the governments, courts, law enforcement, regulatory agencies, and other third parties in that country may be able to obtain access to your personal information through the laws of the foreign country.

CHOICES ABOUT YOUR DATA

You can control the collection and use of your data including with: browser and device choices, including by setting your browser to refuse cookies; opting out of third-party advertising, by providing us notice in accordance with the notice provision at the end of this Privacy Policy; and opting out of marketing communications, by providing us written notice in accordance with the notice provision at the end of this Privacy Policy. By opting out of any feature, you may be unable to access or use some or all of the Platform.

To withdraw your consent to the practices stated in this Privacy Policy, please provide us notice in accordance with the notice provision at the end of this Privacy Policy. Please note that if you withdraw your consent, you are no longer able to access and use our products, services, Platform or Intellectual Property.

DATA SECURITY

We use physical, electronic, and administrative measures to help secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. You are responsible for your profile on the Platform and for keeping your password confidential. The transmission of information via the internet is not completely secure and we cannot guarantee the security of your information on the Platform. Any transmission of information is at your own risk.

DATA RETENTION

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to it and to correct the personal information that we hold about you. By withdrawing your consent, you will not be able to access and use the Platform or our products or services. If you want to otherwise review, verify, correct, or withdraw consent to the use of your personal information you may send us written notice in accordance with the notice provision at the end of this Privacy Policy. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may request specific information from you to help us confirm your identity and your right to access the information, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you, subject to any legal or regulatory restrictions.

CHANGES TO OUR PRIVACY POLICY

It is our policy at RESONADE to post any changes we make to our Privacy Policy on this page. We include the date the Privacy Policy was last revised at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Platform and this Privacy Policy to check for any changes.

Any hyperlink in this Privacy Policy is provided for convenience only and is subject to change from time to time as the server, data, or destination changes, or as posts or pages are taken down or moved, and you understand that a wrong or missing hyperlink shall not affect the interpretation of this Privacy Policy.

CONTACT, COMPLAINTS & NOTICES

Resonade Inc. is a corporation duly incorporated in California, USA.

All notices and communications to RESONADE shall be delivered in writing via email to:

Resonade Inc. Attention: Privacy Officer [email protected]

All notices and communications to User shall be delivered to User in writing via email to the email address they used to contact RESONADE and/or the email address we have on file for User.

We welcome your questions, comments, complaints, and requests regarding this Privacy Policy and our privacy and digital practices. If submitting a notice, complaint, or request to withdraw consent or remove your account, content, data, or information from the Platform, please particularize and substantiate all information and evidence RESONADE needs to comply with such notice, complaint or request, including to comply with all relevant rules, regulations, and this Privacy Policy, within TEN (10) days of the circumstances of such notice, complaint, or request was made known to User.

For all intellectual property claims, please submit the claim in accordance with our Terms of Service.